Terms & Conditions
Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you enter into any transaction on the Woodland Trust's on-line shop - whether placing an order or setting up and managing or contributing to a Group Fund. The terms and conditions set out below (the 'Conditions') apply to your use of the Woodland Trust's on-line website and to any dedications and donations you make through it. If you disagree with these Conditions or any part of them, you must not use our website*.
For a detailed explanation of what woodland dedication is, what donations are required, what you receive, and how to set up or pay into a Group Fund, please see appropriate pages on our main woodland dedication pages on the Woodland Trust on-line shop or refer to our woodland dedication booklet.
Please also see Frequently Asked Questions Section
Woodland Trust Woods
- Whilst we endeavour to ensure that your preferred wood is available for your dedication, please note that until you receive an e-mail from the Woodland Trust confirming your dedication in a particular wood (not to be confused with the automatic email you will receive acknowledging receipt of the order), the wood you have chosen is not guaranteed. On the very rare occasion that a wood is no longer available, we will work with you to find the best possible alternative.
- Each woodland area is dedicated once only
- A small number of our woods are not available for dedication
- Each wood is unique - there is no such thing as a standard wood and the number of trees in dedicated areas will vary from wood to wood, from young woodland to old, from wood pasture to ancient forest. Woodland is a dynamic growing environment and therefore over time the woodland environment in a dedicated area may change.
- Each pack is unique. It contains a certificate of dedication and a map specifically created for your dedication, plus an information sheet on the chosen wood, and an appropriate photograph. Please therefore allow up to 5 weeks from receipt of your order confirmation before expecting delivery of your dedication pack for part acres and acres. (NB, Your order confirmation is not to be confused with the automatic email response you receive when first submitting your order on-line). For acre groves with benches and posts, please see 'about benches and posts
- Typically, only one certificate is supplied, but should duplicates be required, the Woodland Trust reserves the right to ask for a further donation to cover the cost of printing and postage.
- If you wish to change any aspect of the certificate once it has been printed, which requires an edited re-print, then you will be charged for that re-print. This charge will take into account the paper and printing costs, administration costs, and the postage and packing involved. There will be no charge however if the fault is ours
- In general, the pack will be sent to one person at one address only. It will be their responsibility for posting off any additional materials such as extra dedication certificates to anyone else they nominate to receive them.
- On the rare occasion that a photograph of your woodland is not available, we reserve the right to substitute it for a photograph of typical species to be found on site.
About our benches and posts
- Our furniture is made from Forest Stewardship Council (FSC) certified oak heartwood which has a natural resistance to decay. As FSC wood is occasionally in short supply we reserve the right, on rare occasions, to use a suitable substitute.
- We allow natural weathering in keeping with the surroundings and wood stain is not used.
- Whilst the Woodland Trust will make every endeavour to supply the bench of your choice, please be aware that our Site Managers and contractors may - based on their in-depth knowledge of a wood's terrain; substitute an appropriate design, We will inform you in good time should that decision be made and we are happy to discuss alternatives with the person dedication. There are three popular styles as illustrated on our acre grove with bench dedication pages but other styles or design may be used in different regions of the country, depending on the contractor.
- Our Site Managers take great care to choose the most appropriate woods and locations within those woods for positioning benches and posts; taking into account views, distance from car park or entrance, and any safety factors. Though your opinion on the positioning of a bench or post is taken into account, the Woodland Trust has the final say over where benches and posts are located.
Manufacture and Installation
- Installing a bench or grove post is subject to numerous factors. Please allow a minimum of 15 weeks from receiving confirmation of your order before its installation on site. (NB, Your order confirmation is not to be confused with the automatic email response you receive when first submitting your order on-line)
- We will make every effort to supply your Dedication pack prior to the installation but please be aware that due to confirmation of location, mapping may be delayed.
- The Woodland Trust relies on sub-contractors to manufacture the posts and benches and deliver them to our woods. Whilst we endeavour to meet the advised deadlines, occasionally circumstances outside our control have an impact on the service we provide. The Woodland Trust will not be liable for any loss or damage arising out of an event or events beyond its reasonable control. On our part, however, we assure you we will work with our suppliers and/or contractors to ensure that we can obtain the best outcome in any set of circumstances.
- If you wish to make any changes to your order after it has been completed and these involve costs to the Woodland Trust, these costs will be passed on to you - unless the changes were necessary because of errors made by the Woodland Trust or a third party appointed by them.
Loss or damage
- Precautions are taken to minimise the risk of theft or vandalism. In the event of loss through willful damage, or natural events such as storms, floods or fire, we will replace your bench or post once without charge. If loss or damage occurs a second time, we reserve the right to move the post or bench to a potentially safer location and may request a contribution to cover the cost of replacement. Any subsequent replacement will be at the donor/donor family's request, risk and expense. Benches and posts reaching the end of their life through natural decay will not be replaced unless specially requested, and a replacement charge will be made.
- It is the responsibility of the person who sets up the Group Fund to ensure that the monies collected are used for the purpose or event the fund was opened for and that everyone donating to the fund is clear about what they are contributing to. The Woodland Trust is not responsible for any misrepresentation of the fund by the fund holder, or any person connected to the Group Fund, either before, during, or after the donations are collected.
- The monies collected through the Group Fund can be used for more than one dedicated area as long as the donations cover those costs. For example, a £4,000 Group Fund could be used to dedicate an acre grove with bench in one wood, with the remaining money being used to dedicate a separate acre either in the same wood or a different wood (£3,000 + £1,000). However, all the dedications funded by the same Group Fund will be in the same name or named event, though the dedication message on the certificate can be changed.
- Any monies collected beyond the full value of the dedication are treated as general donations to the Woodland Trust, unless there is enough money to fund further requested dedications. There is no cash refund.
- Duplicate listing of donations: The Woodland Trust reserves the right to adjust any errors due to technical problems concerning the listing of financial donations on the on-line Group Fund page, i.e. where the same donation has been listed twice (usually due to the donor pressing the back button to amend or check the information they supplied). It should be noted that the duplication of a listing does not mean that a second payment has been taken from the donor's bank account. If, on the rare occasion that a duplicate payment is taken, the Woodland Trust will refund it immediately once the Trust has been made aware of the error.
- Donations received over the phone or by post will be added by the Group Funds administrators to the on-line total and will appear as 'anonymous'. (This is referred to as 'topping up' the fund).
- Whenever donations for the Woodland Trust are collected via a fundraising site such as Just Giving, and it is the intention of the account holder to put those donations towards a Group Fund with the Woodland Trust, then that intention must be made clear on the fundraising site at the outset. If it is not, then the donations collected on the Trust's behalf, once received, will be paid into our general funds and cannot be accepted towards a Group Fund.
- List of donors: We can only provide the names of donors listed on the fund if the donor gives us permission to do so. Any donors who have requested that their donation be recorded as anonymous will not be listed.
- Images uploaded onto the Group Fund page must be either owned by the Group Fund holders or appropriate permissions for their use granted to the Group Fund holders. The Woodland Trust reserves the right to remove any images from this page which are deemed offensive or unacceptable.
- Any content uploaded by the Group Fund holders onto the Group Fund page must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action, whether against you or The Woodland Trust or a third party (in each case under any applicable law).
- The Woodland Trust reserves the right to edit or remove any material submitted to our website, or published upon our website.
- No formal ceremonies connected with your dedication are allowed in any of our woods, whatever the occasion.
- The term 'forever' as used in our marketing material is taken to mean for as long as the wood is owned by and/or managed by the Woodland Trust. However, except for unforeseen circumstances (such as compulsory purchase), The Woodland Trust aims to keep its woods 'in perpetuity'
- We understand the desire to link your loved one with a special place and are quite happy for those who have dedicated woodland as a memorial to scatter their loved one's ashes there. However, for the sake of our woods and visitors, the following guidelines must be followed to ensure that our woods are kept as natural as possible for everyone to enjoy:
- Please be discreet and scatter away from the main paths
- Please do not:
- Disturb the ground in any way
- Hold a formal ceremony
- Plant anything such as trees, shrubs or bulbs
- Leave any marker behind in the wood - no memorial stone, casket, paper or plastic wrapping - just a single flower if you wish.
- Wording provided for certificates and plaques should not be contentious or likely to insult or defame the Woodland Trust or any third party. The Woodland Trust has the final say over any wording deemed inappropriate and our decision is binding.
- Woodland Trust dedications should not be used by another organisation or company to carbon offset their own products or those of their customers or suppliers unless they have obtained written permission and agreement to the wording from the Woodland Trust and comply with all additional terms and conditions notified to them in writing.
- When taking out a woodland dedication, the individual or company dedicating is in no way purchasing any part of any wood. They do not own the area they dedicate and can make no claim on it other than it is dedicated in the name of their choice. The areas dedicated are open to any member of the public to walk in freely; its use and enjoyment not being restricted in any way. Other than the presence of benches and posts in dedicated groves, there is nothing in the wood to indicate that a particular area has been dedicated. In the case of benches, donors/fund holders and contributors are making their donation to enable the Woodland Trust to place a bench at a given site. As thanks, the bench is dedicated to the donor/fund holder's event or named dedicatee.
- The Woodland Trust accepts no legal liability for any mistakes or inefficiencies made by Woodland Trust staff or their contractors over any aspect of a woodland dedication, except those which cannot be excluded or limited under applicable law. However, the Woodland Trust shall ensure that any problems arising from error or inefficiency by the Woodland Trust are, as far as is possible, given priority to ensure that a satisfactory outcome is reached quickly and effectively.
- Under Charity Law, the Woodland Trust cannot refund any donations made to the organisation, including donations made towards woodland dedications. However, if an event is cancelled for which a Group Fund has been set up and towards which donations have been made, donors would have the opportunity to come forward and reclaim or disclaim their donation. The Woodland Trust will contact those donors it has names and addresses for to ask whether they wish their donation to be returned to them or retained by the Woodland Trust, and made applicable for the charitable purposes of the organisation. Where donors are not identifiable, i.e. where the donation was made off-line or where donors have asked for anonymity, then those donations will be retained by the Woodland Trust and made applicable for the charitable purposes of the organisation. Any queries should be sent to the Woodland Dedication Department, The Woodland Trust, Autumn Park, Grantham, Lincolnshire. NG31 6LL.
- Except in respect of death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law, we will not be liable for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with your woodland dedication.
These Conditions will be governed by and construed in accordance with English Law.
We reserve the right to change these Terms and Conditions from time to time.
Queries and Further Information
If you require further information please email us at email@example.com, call 0845 293 5837 or write to us at Woodland Trust, Kempton Way, Grantham, Lincs. NG31 6LL.